The Mask the Organization Remembers
Researchers at the University of Washington wanted to understand how crows respond to threat. So they constructed a clever experiment. They donned a caveman mask, walked onto campus, captured a few crows, banded them, and released them. Then they waited.
Strategy is a Contact Sport
In today’s business and leadership environment, effective strategy is more about mobilization and execution acumen than a brilliant plan.
A Gorilla in the Scan
Let’s talk about gorillas. They’re big. They’re hairy. They’re menacing. And if I had you focus on this screen and one walked directly into your line of sight, you’d absolutely see it, right? The truth is, half of you may not.
What Domino's, Burger King and Best Buy Teach Us About Designing the Conditions for Performance
There are few things more tempting than a good turnaround story.
A company is broken. A new leader arrives. The story changes. The market responds. The stock price rises. Commentators declare the company saved.
Nice arc. Clean ending. Very satisfying. Also, almost entirely fiction.
The Best Burger Joint You’ve Never Heard Of
Unless you’ve spent time driving the back roads of northeast Tennessee and southwest Virginia, you’ve probably never heard of Pal’s Sudden Service. Pal’s is a micro-regional fast food restaurant chain, not a brand name company with celebrity endorsement and a national footprint. Imagine In ‘N’ Out Burger with a retro-LA design vibe. In 2001, it became the first business in the restaurant industry to receive the Malcolm Baldrige National Quality Award, which NIST describes as the highest level of national recognition a U.S. organization can receive for performance excellence. Baldrige is not an award for having a beloved product or a charismatic founder.
One Company Planned it’s Future. The Other One Made Theirs.
Polaroid was among the best-known and most successful brands in photography. They had significant market share, wide profit margins and huge fan base. By many measures, Polaroid was the Apple of their day. They were an innovation factory that churned out highly desirable products that were coveted by tens of millions of people, and they operated a company whose stock value defied reason. And then it all went wrong.
The Gravitational Pull of the Known
Most organizations are built to improve what’s known. Their budgets are structured around it. Their leadership incentives reward it. Their planning cycles assume it. And there is nothing wrong with this — improving the known is essential. Doing what we already do faster, better and less expensively is the foundation of operational excellence and any organization that neglects it will not survive long enough to transform anything. In fact, gains made improving the core business are often used to fuel innovation.
Lessons on Transformation
The year is 1997 and a little-known start-up is about to revolutionize the way we devour entertainment. The story of Netflix, in my view, is a revealing look at transformation and offers at least some insight that’s relevant outside the entertainment industry.
The Building Blocks of Performance
Most leaders are taught to look in the wrong place first.
We start with outcomes. Outcomes are what the board sees. They are what performance reviews measure. They are what town halls celebrate and what dashboards reduce to red, yellow and green. Quality. Cost. Experience. Growth. Margin. These are the things organizations obsess over because they are the things organizations can count.
But outcomes are the wrong place to begin. Not because they don’t matter. They matter enormously. But because they are the visible consequence of a set of conditions that most leaders do not spend nearly enough time understanding, much less deliberately designing.
Advancement is the Wrong Goal
Most people evaluate their careers along a single axis: advancement. Is this role a step up? Does it bring me closer to the title I want, the compensation I think I deserve, the level of influence I aspire to? The entire infrastructure of career development — executive recruiters, LinkedIn optimization, leadership development programs — is organized around this premise. Move up. Move fast. Accumulate the markers of success.
Conditions for Transformation
Culture. In many organizations I’ve advised, the focus is on creating a culture of innovation / transformation. It’s not universally the case, but often work on culture only goes surface deep. We get platitudes that are hard, if not impossible to argue with. We should be human centered. We should work differently. We should be bold and think big. Do these sound familiar?